Dartnell-Click with Customers - Ho to Write Effective Customer Service E-Mails

by Jennifer Anderson

This 109-page paperback book teaches your reps how to use e-mail proactively, respond to customer complaints and irate customers without sounding defensive, use e-mail as an effective follow-up tool, take orders via e-mail and more! Sample e-mails plus grammar and punctuation tips included.

• Format: Spiral-bound
• Language: English
• ISBN: 1937372049
• ISBN13: 9781937372040
• Release Date: June 2002
• Publisher: SuperCoder.com
• Length: 112 Pages