Customer Service Excellence

by Debra J. MacNeill

Book Overview

Readers will find helpful approaches for developing and maintaining solid internal and external customer relationships. Offers dozens of reliable techniques for handling customer complaints, probing... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1556239696
• ISBN13: 9781556239694
• Release Date: May 1993
• Publisher: McGraw-Hill
• Length: 95 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.3" x 7.4" x 9.1"