Customer Service: Empowerment and Entrapment

by Andrew Sturdy

Customer service is at the center of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.

• Format: Paperback
• Language: English
• ISBN: 0333946073
• ISBN13: 9780333946077
• Release Date: March 2001
• Publisher: Bloomsbury Publishing PLC
• Length: 215 Pages
• Weight: 0.78 lbs.
• Dimensions: 0.5" x 6.1" x 9.3"