Customer Service: Career Success Through Customer Satisfaction

By Paul R. Timm

KET BENEFIT: This book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and thinking patterns... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0131779966
• ISBN13: 9780131779969
• Release Date: January 2004
• Publisher: Prentice Hall
• Length: 232 Pages
• Weight: 0.83 lbs.
• Dimensions: 9.0" x 0.3" x 7.0"

Customer Reviews

Customer Service: Career Success Through Customer Satisfaction

It was received in a very timely manner and great shape. I thought it was sent by regular mail, which it might have been, but it was left at my front door. I will check with the post office because I don't care for it to be there when it has been reported that people are taking deliveries.