Customer Driven Change: What Customers Know, Employees Think, and Managers Overlook

By Bud Taylor

All change theories and approaches agree on two essential ingredients: committed leaders and engaged employees. Most would say that if you have these, you will have successful change?but how do you... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1934812404
• ISBN13: 9781934812402
• Release Date: August 2009
• Publisher: Brown Books
• Length: 285 Pages
• Weight: 1.40 lbs.
• Dimensions: 1.2" x 6.3" x 9.0"