Customer Centricity Through Workforce Optimization

by William Durr and Bill Durr

Book Overview

To become customer-centric, the entire enterprise needs to be aware of and respond to what's important to customers. To make this transformation, enterprises need to vastly improve their employees'... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1932558101
• ISBN13: 9781932558104
• Release Date: June 2007
• Publisher: ICMI Press (International Customer Management
• Length: 327 Pages
• Weight: 1.20 lbs.
• Dimensions: 0.9" x 6.2" x 8.9"