Customer Care: A Training Manual for Library Staff

By Michael D. McCarthy and Pat Gannon-Leary

Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.

• Format: Paperback
• Language: English
• ISBN: 1843345706
• ISBN13: 9781843345701
• Release Date: March 2010
• Publisher: Chandos Publishing
• Length: 262 Pages
• Weight: 0.83 lbs.
• Dimensions: 0.6" x 6.2" x 9.1"