Crash Course in Dealing with Difficult Library Customers

by Dennis C. Tucker, Sandra Van Winkle, Shelley E. Mosley, et al.

Book Overview

Libraries are public places--open to anyone and everyone. This book contains invaluable, practical tips for library staff who sometimes must deal with difficult or even dangerous individuals and situations.

Every library experiences difficult patrons. Thorough preparation is the best defense: it's always much better to be proactive than reactive. The authors of Crash Course in Dealing with Difficult Library Customers realized...

• Format: Paperback
• Language: English
• ISBN: 1610692837
• ISBN13: 9781610692830
• Release Date: December 2013
• Publisher: Libraries Unlimited
• Length: 188 Pages
• Weight: 1.25 lbs.
• Dimensions: 0.5" x 8.4" x 10.9"
• Age Range: 7 to 17 years