Conflict Management: A Communication Skills Approach

by Deborah Borisoff and David A. Victor

Book Overview

Conflicts surround us daily; we see it between countries, cities, and even neighbors. Often over-looked, but equally important, is the conflict that arises between and among coworkers. This book has proven successful with professional audiences, offering clear, usable advice on how to manage conflicts that arise on the job and in personal relationships. KEY TOPICS: The authors have created a five-step model of approaching and analyzing...

• Format: Paperback
• Language: English
• ISBN: 0205272940
• ISBN13: 9780205272945
• Release Date: October 1997
• Publisher: Pearson
• Length: 256 Pages
• Weight: 0.95 lbs.
• Dimensions: 0.8" x 6.0" x 9.0"

Customer Reviews

Conflict Management: A Communications Skills Approach

An excellent book for every manager seeking an approach to managing conflict. The book is written with the understanding that one can't always resolve conflict. However, a five step process is given which allows for it's successful managing. Through Assessment, Acknowledgement, Attitude, Action and Analysis (5A's) the reader will form a firm base to anticipate and management conflict. The chapters on gender differences, cross-cultural awareness and how writing styles cause conflict are very timely.