Configuration Management: Expert Guidance for IT Service Managers and Practitioners

By Shirley Lacy and David Norfolk

Configuration management is the vital underpinning for IT governance generally and the effective delivery of timely, robust and resilient IT services in particular. This book combines the ITIL(R) view of configuration management with expert feedback from practitioners who have implemented configuration management in a wide range of real environments. Invaluable to IT professionals who are implementing configuration management and also to technology-savvy business managers who need to use automated business services.

• Format: Paperback
• Language: English
• ISBN: 1906124582
• ISBN13: 9781906124588
• Release Date: January 2011
• Publisher: BCS Learning & Development Limited
• Length: 168 Pages
• Weight: 0.61 lbs.
• Dimensions: 9.7" x 0.6" x 6.8"