Call Center Staffing: The Complete, Practical Guide to Workforce Management

By Penny Reynolds

Call Center Staffing - The Complete, Practical Guide to Call Center Management takes the reader through the step-by-step process of forecasting workload, calculating staff, creating schedules,... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0974417904
• ISBN13: 9780974417905
• Release Date: August 2003
• Publisher: Call Center School Press
• Length: 197 Pages
• Weight: 0.79 lbs.