Benchmarking for Best Practices: Winning Through Innovative Adaptation

by Christopher E. Bogan and Michael J. English

Book Overview

Benchmarking, the act of systematically defining a business's best systems, procedures and practices, has become a useful tool for firms wishing to continuously improve their products or services.... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0070063753
• ISBN13: 9780070063754
• Release Date: August 1994
• Publisher: McGraw-Hill Companies
• Length: 312 Pages
• Weight: 1.70 lbs.
• Dimensions: 1.2" x 7.8" x 9.6"

Customer Reviews

Excellent Book For the Beginning Benchmarker

Bogan and English do a great job of introducing benchmarking, give great examples, and follow up with a nice set of "practice problems". They provide success stories and pitfalls to be avoided. Most importantly they give an excellent planning chapter for the company just beginning benchmarking. Great introduction to the topic.

Must reading for anyone implementing benchmarks

As a responsible management consultant, virtually every one of my engagements involves measurement and benchmarking in one form or another. This is one of several books I turn to time and again to assist me in ensuring that my clients' initiatives are (1) meeting expectations (2) providing competitive advantage and (3) delivering customer satisfaction. If you have any questions, please feel free to email me - adamleft@webspan.net.

Adopt a we-can-learn-from-anyone culture or else

Bogan and English have created a blueprint for creating this we-can-learn-from-anyone culture of benchmarking that is easy to read and use. They give literally hundreds of examples and suggestions for how to select benchmarking targets, organize for rapid learning, and implement these strategies. Learning by borrowing from the best and adapting their approaches makes sense. Buy this book before your competitors do