The Basics of Performance Measurement

By Jerry L. Harbour

Book Overview

Originally published in 1997, The Basics of Performance Measurement helped pioneer the science of performance measurement and continues to serve as an industry standard. Yet, despite the book's continued relevancy, Harbour is once again stepping ahead of the curve to fully update his little yellow book. In addition to adding the wisdom of lessons learned over the past decade, he adds two new chapters to this second edition. One of these chapters discusses units of measurement. The other introduces ways to better interpret what has been measured and then translate those measurement-related interpretations into actionable knowledge.

• Format: Paperback
• Language: English
• ISBN: 1439802491
• ISBN13: 9781439802496
• Release Date: July 2009
• Publisher: Productivity Press
• Length: 102 Pages
• Weight: 5.05 lbs.
• Dimensions: 0.3" x 5.9" x 8.9"

Customer Reviews

BASIC BUT USEFULL

HAUBOUR'S BOOK OFERS A BASIC BUT USEFULL SET OF TOOLS FOR MEASURING PERFORMANCE IN MANY FIELDS. I LIKE IT AS A QUICK GUIDE OR BLUEPRINT FOR DESIGNING MEASURES TO OPTIMIZE ACCOUNTABILITY. I LOST IT AND BUY IT AGAIN!

An Excellent Performance Measurement Primer

In this quick and easy to read booklet, Jerry L. Harbour manages to provide sufficient information to get you started in the development of a performance measurement system. Of particular interest is the notion of measurement hierarchies which ensures that higher ups can keep a tab on the business without getting swamped in detail.

Good Introduction to Performance Management

"The Basics of Performance Measurement" is a scholarly book that explains and presents in a readable and easily understandable manner the basic concepts that underpin performance measurement. The author methodically explains and describes the various types of performance measurement. The author reinforces his explanations with clear examples about various types of performance measures. The book helped me to create performance measures for my department which make performance appraisals of subordinates easy and fair. The reader will learn the five-step method of developing a balanced performance measurement system. Even those with no prior background to performance measurement systems will find it easy to follow and come up with performance measures for their departments or sections.

The Basics of Performance Measurement

This book serves as the perfect introduction to the core aspects of performance measurement. In clear and in simple english it describes various types of performance measurements providing you the ground floor understanding of how get from point A to point B. The book contains examples of many types of performance measurements and charts. It also explains how to create effective performance measures. The five-step method for developing a performance measurement system is very helpful as a starting point for organizations implementing new beginnings.

The data-dictionary of Performance Measurement !

This booklet is a real diamond for business-analists preparing to start up a "Balanced Scorecard"-application. It gives a clear view of the bricks that put together a 'balanced' set of performance measures. It even gives an overview of what and how performance can be measured. The cause and effect relationships between measures, the classes of measures and the hierarchies that exists between them. Then the process of collecting the measures, and the difficulties encountered with it are clearly explained.You also get a catalogue of presentations to succesfully visualise your performance indicators at the most comprehensive way. At last some useful tips to put a Balanced Scorecard system together and you are ready setting up your performance measurement system