Award Winning Customer Service: 101 Ways to Guarantee Great Performance

By Renée Evenson

Offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service.

Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed.\

Award-Winning Customer Service is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more.

Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.

• Format: Paperback
• Language: English
• ISBN: B0017I1P94
• ISBN13: 9780814474549
• Release Date: September 2007
• Publisher: Amacom
• Length: 256 Pages
• Weight: 1.15 lbs.
• Dimensions: 0.6" x 6.0" x 9.0"
• Age Range: 18 years and up
• Grade Range: Postsecondary and higher