Are We Good? De-escalation for Real Life
Sound familiar?
The customer who's two seconds from yelling. The coworker who's had enough and isn't hiding it anymore. The stranger in your lobby who just crossed a line.
This book is for the people standing in that moment: teachers, store managers, HR directors, receptionists, social services staff, park rangers, call center reps, healthcare workers, and anyone else whose job puts them in front of someone having their worst day.
After more than thirty years in law enforcement, campus public safety, and violence-prevention consulting, Jim Bennett has spent a career watching exactly how these moments escalate, and exactly what stops them from going further. Are We Good? De-escalation for Real Life takes that field experience and turns it into something you can actually use in the moment, not another theory-heavy training manual that sits on a shelf until the next mandatory in-service.
This isn't theory. It's the field kit. Inside, you'll find:
- How to read a room before it turns
- What to actually say, and what never to say, in the moment
- When to walk away, and how to do it without making things worse
- How to protect yourself and others without making things worse
- Checklists you can print, post, and use tomorrow
- Real scenarios pulled from decades of frontline experience, not hypotheticals
LEADERS: This is the one you hand to your whole team, not just the person most likely to need it. Every frontline role has a version of this moment, and every person in it deserves to know what to do when it shows up. Bulk copies make this an easy addition to onboarding, in-service training, and staff development days.
YOUR TEAM: The moment already happened to someone today. This is what to say the next time it does.
This is a reference, not just a read. It is written to be dog-eared, posted by a desk, handed off between shifts, and pulled out again the next time things get tense, because they will. Short chapters, clear checklists, and plain language mean you can find what you need in the moment you need it, not buried in academic language you have to translate under pressure.
Whether you are building a training program from scratch or just want to walk into your next shift a little more prepared, this book meets you where the job actually happens.
Jim Bennett is the Founder of Are We Good LLC and Executive Director of Bolante.NET, training organizations nationwide in violence prevention, threat assessment, and behavioral intervention. He also hosts the Are We Good? podcast, bringing hard-earned, real-world lessons to the people who need them most.
www.arewegood.net
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