A Guide to Service Desk Concepts

By Donna Knapp

Book Overview

Help future and current professionals translate technical expertise into effective careers in technical customer support with A Guide to Service Desk Concepts, Fourth Edition. This trusted,... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1285063457
• ISBN13: 9781285063454
• Release Date: February 2013
• Publisher: Cengage Learning
• Length: 416 Pages
• Weight: 1.40 lbs.
• Dimensions: 0.8" x 7.3" x 9.0"