A Guide to Computer User Support for Help Desk and Support Specialists

By Fred Beisse

Book Overview

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

• Format: Paperback
• Language: English
• ISBN: 1285852680
• ISBN13: 9781285852683
• Release Date: September 2014
• Publisher: Cengage Learning
• Length: 688 Pages
• Weight: 2.32 lbs.
• Dimensions: 1.1" x 7.2" x 9.0"

Customer Reviews

Good book for a horrible subject

The book seems well written and is informative. It is not a great subject but was required for my major. Very boring.

well-written

Excellent book. Good for anyone's collections. Helpful in help desk support. Well-written book. Good examples and cases.