A Flight Attendant's Essential Guide: From Passenger Relations to Challenging Situations

By Colin Law

A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight.

• Format: Paperback
• Language: English
• ISBN: 1627347283
• ISBN13: 9781627347280
• Release Date: August 2019
• Publisher: Brown Walker Press
• Length: 504 Pages
• Weight: 1.65 lbs.
• Dimensions: 1.0" x 6.1" x 9.2"