A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement

by Rajesh K. Tyagi, Praveen Gupta, Praveen K. Gupta

Book Overview

Learn to adapt, use, and succeed with the business scorecard in your service organization. Rajesh K. Tyagi and Praveen Gupta systematically update outdated business scorecards originally created for... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0131986007
• ISBN13: 9780131986008
• Release Date: January 2008
• Publisher: FT Press
• Length: 293 Pages
• Weight: 1.15 lbs.
• Dimensions: 1.1" x 6.3" x 9.2"