- Customer Service for Professionals in Health Care
- Resolving Complaints for Professionals in Health Care
- Wendy Leebov's Essentials for Great Patient Experiences: No-Nonsense Solutions with Gratifying Results
- The Indispensable Health Care Manager: Success Strategies for a Changing Environment (The Jossey-Bass Health Series)
- Health Care Managers in Transition: Shifting Roles and Changing Organizations (Jossey Bass/Aha Press Series)
























