- ITIL Service Operation
- Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management
- Servicing ITSM: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them
- Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives
- Key Element Guide Itil Service Operation









