- Monitoring, Measuring, & Managing Customer Service
- Please Don't Shoot the Messenger!: How to Talk to Demanding Bosses, Clueless Colleaques, Tough Customers, and Difficult Clients Without Losing Your Cool(or Your Job!)
- How to Sell Like a Natural Born Salesperson: Learn how the best make success look easy!
- Crystal Clear Communication: How to Explain Anything Clearly in Speech or Writing
- Reach Out and Sell Someone