WOW Moments: Fifty Thank-Yous And Ten Curses: A Customer Service Story

by Jeff Shapiro

Amazon.com. Starbucks. Your cable or cell phone provider.

Some organizations "wow" their customers and some don't.

What does it even mean to "wow" a customer?

How would your customers describe their most recent interaction with you? What are the characteristics of a "wow" moment, and how can you and your organization continuously improve to provide more of them?

Join business owner Allen and management consultant Jeff...

• Format: Paperback
• Language: English
• ISBN: 0977300617
• ISBN13: 9780977300617
• Release Date: March 2015
• Publisher: Python Efk, Incorporated
• Length: 126 Pages
• Weight: 0.34 lbs.
• Dimensions: 0.3" x 5.5" x 8.5"