The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality

by Despina Dapias Wilson

Today's libraries are facing continually increasing challenges regarding information organization, consumer presentation and, on a financial level, taxpayer accountability. Analyzing and upgrading library services while staying within a limited budget is a problem which concerns many librarians. Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use...

• Format: Paperback
• Language: English
• ISBN: 0786430362
• ISBN13: 9780786430369
• Release Date: October 2007
• Publisher: McFarland and Company, Inc.
• Length: 220 Pages
• Weight: 2.30 lbs.
• Dimensions: 0.5" x 7.0" x 10.1"
• Age Range: 18 years and up
• Grade Range: Postsecondary and higher