This book offers a much-needed introduction to the dynamics of thecommunication exchange between providers and patients in thehealth-care environment. Starting from the principle thathealth-care-providers and patients try to speak the same languageto reach the best decisions for patient care, but oftenmisunderstand each other whilst navigating the process ofdiagnosis, treatment and care, Lisa Sparks and Melinda Villagranclearly explain how health...