Listening is like many creative acts in business: the more we do it, the more surprised we are by what we discover. Many of us know the exquisite feeling of being attuned to and validated by a truly skillful listener - of feeling deeply heard, acknowledged, accepted, and understood; of "feeling felt." Being listened to enlivens us and inspires opportunities to explore what we think, how we feel, what we want, who we are, who we've been and who we're...