Legendary Service: The Key Is to Care

by Kenneth H. Blanchard, Kathy Cuff, Victoria Halsey

Book Overview

Take Care of Your Customers--or Someone Else Will

Legendary Service

Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and athriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.

Kelsey...

• Format: Hardcover
• Language: English
• ISBN: 0071819045
• ISBN13: 9780071819046
• Release Date: April 2014
• Publisher: McGraw-Hill Companies
• Length: 176 Pages
• Weight: 0.79 lbs.
• Dimensions: 0.9" x 5.8" x 8.4"