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Hardcover Complete Book on Customer Service Book

ISBN: 0133998827

ISBN13: 9780133998825

Complete Book on Customer Service

With more than 400 detailed scripts and scenarios, along with practical, specific advice about pacing, tone, word-choice, and possible responses, this handbook is designed to improve customer service... This description may be from another edition of this product.

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Format: Hardcover

Condition: Very Good

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