Built on Trust

by Arthur R. Ciancutti and Thomas L. Steding

Book Overview

Praise for Built on Trust Built on Trust is a gem . . . a powerful and distinct contribution because it integrates our highest human aspirations with organizational and management effectiveness. . . .... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0809224461
• ISBN13: 9780809224463
• Release Date: September 2000
• Publisher: McGraw-Hill Companies
• Length: 225 Pages
• Weight: 1.20 lbs.
• Dimensions: 0.9" x 6.3" x 9.3"

Customer Reviews

A Manager Must read - Read it or perish!

Built on Trust needs to be read by CEOs and managers of all types. After graduating with my MBA I worked for two different companies over a three year span and I found both organizations completely lacking basic managerial capabilities and functionality. Being a young, ambitious guy I knew I was "wet behind the ears" but my managers were deplorable at best. The result was a downward spiral in productivity and results at both companies. The key principles of the book are closure, commitment, respect, responsibility, communication and speedy resolution. I won't go into depth about the principles but most people don't understand, including myself before I read this, how each contributes to an organization's overall success and "social capital."What the authors are trying to do is get companies to apply their "Trust Model" and the result is, in their minds and mine, that an organization will end up with a competitive advantage over their competitor.I found the book to be quite similar in many regards to Abraham Maslow's hierarchy of needs at times since one of the goals is to help employees in attaining "self actualization" where their aspirations and sense of contribution occur.The models' goals, to list a few, include (1) increasing group intelligence through communication (2) increasing creativity (3) making people feel passionate about work (4) creating synergies and (5) getting everyone focused on a common goal.SENIOR MANAGERS OR ASPIRING MANAGERS! BUY THIS BOOK! This book, along with Peter Drucker's The Essential Drucker, are where I would start to create a better managed, more efficient business. It is my belief that just about everyone has a passionate desire to contribute. We have a hunger to be a part of something bigger than ourselves, especially when that something reflects and amplifies our inherent values. That is what this book is about. Creating the organization that everyone loves to work for and that the best talent flocks to. If anyone wants some other good business books just e-mail me.

Outstanding, practical advice

I've had the benefit and pleasure of being taught both individually and in team forum by Dave and Arky Ciancutti from the Learning Center in San Anselmo. Arky's book is a great compliment to the in-person sessions and an excellent standalone pice of work. Sound, practical advice on how to develop and sustain personal and business relationships. I won't go as far as to say this changed my life -- but that's not far from the truth. This is a very readable book, with checklists, advice, key points all presented very clearly. Read cover to cover or use as a reference when your technique needs brushing up. Arky clearly explains why things happen and why we do what we do. Armed with those data we're much better prepared to make a change for the better.

A Refreshing View

It's refreshing to see an alternative to all the books on Machiavellian politics, intrigue and all the derivatives. Here is an approach to leadership that will give an organization a competitive advantage AND provide a healthy culture and work environment. I hope this book is the opening to new ways of doing business.

Must Read

This book is a must read. A completely differant perspective on leaderahip.