Your beliefs limit your ability for success. If you buy into the belief that change is slow and painful, then change will be slow and painful. If you believe incidents are a part of business, then you should make it a part of your annual budget. What if you believe you can eliminate incidents? Many will tell you it's impossible. If that is your belief. You are correct, it's impossible. For those I welcome them to the pinnacle of their success. It doesn't get any better than this. If your beliefs are ZERO incidents and success are achievable? Then this book is for you. They are achievable.
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