X-Cellent Guest Service: What Every Hotel Should Know About Serving Generation X

By Will Maguire and Will MaGuire CHA

Ready or not, Generation X is fast becoming the dominant customer base for the hotel industry. Do you know the Gen X personality? Are you prepared for the Gen X quirks? This book covers the traits and... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1434815064
• ISBN13: 9781434815064
• Release Date: November 2007
• Publisher: Createspace Independent Publishing Platform
• Length: 170 Pages
• Weight: 0.40 lbs.
• Dimensions: 0.4" x 5.2" x 8.0"