World Class Performance Through Total Quality:: A Practical Guide to Implementation

By Paul Spenley

One Introduction to Total Quality Management (TQM).- 1 - Total Quality Management - worldwide effect.- 2 - The management methodology.- 3 - TQM principles.- Two Implementation of TQM.- 4 - The executive/management role.- 5 - TQM structure and top-down requirements.- 6 - Quality policy.- 7 - Measurement.- 8 - Quality improvement teams.- 9 - Education and training.- 10 - Involvement and commitment.- 11 - Supplier strategy.- 12 - Time to market.- 13 - Organizational design.- 14 - Summary.- Three Tools and Techniques for TQM.

• Format: Hardcover
• Language: English
• ISBN: B003X86AZ0
• ISBN13: 9780412361203
• Release Date: September 1992
• Publisher: Springer
• Length: 188 Pages
• Weight: 0.97 lbs.
• Dimensions: 0.5" x 6.1" x 9.2"