World Class It Service Delivery

By Peter Wheatcroft

The practical manual that helps you achieve and maintain new standards in service delivery. Written from a real-life business perspective, it supports the ISEB Service Management Certificate and is essential for IT managers, executives and consultants in the process of raising their service standards, considering off-shoring or moving towards the ultimate goal of 24x7 service excellence. "A mindset for how IT should engage with business" (Information Age). Astonishingly few companies are benefiting from the advantages that come from world class accredited service management. "World Class IT Service Delivery" is a distillation of the best practices in IT service delivery. It demonstrates the factors that enable organisations to achieve world class standards and the competitive advantage that this brings. Distinctively, the book not only covers what is required to reach these standards and how to go about achieving certification, but also explains what the results should look like and how your organisation may be missing out. It offers a shortcut to selling services more profitably whilst achieving results more quickly. Written firmly from a real-life business perspective, this book explores not only existing and developing global IT standards, but IT performance aspirations, and the cultural emphasis needed to lift the standard of delivery from the everyday to the exceptional. "World Class IT Service Delivery" is a manual for reaching - and sustaining - the zenith of best practice in terms of performance, practice and outlook. This book is for IT managers, executives and consultants who need to raise their service standards, are contemplating offshoring their IT or moving towards the holy grail of 24/7 service excellence. It supports the ISEB service management certificate and is of core interest to those taking IT service management courses

• Format: Paperback
• Language: English
• ISBN: 1902505824
• ISBN13: 9781902505824
• Release Date: April 2008
• Publisher: BCS
• Length: 184 Pages
• Weight: 0.86 lbs.
• Dimensions: 9.6" x 0.4" x 6.7"