World-Class Customer Satisfaction

By Jonathan D. Barsky

Presents analysis and practical applications to the subjects affecting customer satisfaction. This book provides ideas on how to adapt leading practices. It includes a discussion on topics such as how... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0786301287
• ISBN13: 9780786301287
• Release Date: September 1996
• Publisher: McGraw-Hill
• Length: 232 Pages
• Weight: 1.05 lbs.
• Dimensions: 9.1" x 1.2" x 6.2"

Customer Reviews

Brief and brilliant - beats a shelf full of famous "gurus".

This book covers everything - surveys, benchmarking, employee recognition, complaint resolution. Yet it can be read in a few hours and it's full of "bullet" style info nuggets that make the subject instantly usable. Read it, use it, and amaze yourself with the results!