Working the Phones: Control and Resistance in Call Centers

by Jamie Woodcock

Book Overview

Call centers have become a near-ubiquitous site of employment in our late capitalist world, with over a million people working there in the United Kingdom alone. The call center has become synonymous with low-paid, high-stress work under dictatorial supervision and precarious contracts. With Working the Phones, Jamie Woodcock draws on time spent employed in a non-unionized call center to take the public beyond anecdotal impressions to a true...

• Format: Hardcover
• Language: English
• ISBN: 0745399088
• ISBN13: 9780745399089
• Release Date: January 2017
• Publisher: Pluto Press (UK)
• Length: 272 Pages
• Weight: 0.80 lbs.
• Dimensions: 0.8" x 5.4" x 8.5"