Wired and Dangerous: How Your Customers Have Changed and What to Do about It

By John R. Patterson, Chip R. Bell, Brad Olsen

Book Overview

Customers today are picky, fickle, vocal, and "all about me" vain. With the reach and influence of the Internet, they are also powerful. If they receive poor or impersonal service, they talk... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1605099759
• ISBN13: 9781605099750
• Release Date: May 2011
• Publisher: Berrett-Koehler Publishers
• Length: 264 Pages
• Weight: 0.90 lbs.
• Dimensions: 0.7" x 7.8" x 6.3"