Why We Fail: Learning from Experience Design Failures

by Victor Lombardi

Book Overview

Just as pilots and doctors improve by studying crash reports and postmortems, experience designers can improve by learning how customer experience failures cause products to fail in the marketplace.... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1933820179
• ISBN13: 9781933820170
• Release Date: July 2013
• Publisher: Rosenfeld Media
• Length: 249 Pages
• Weight: 1.10 lbs.
• Dimensions: 0.7" x 5.9" x 8.9"