Why Good Clients Fire Great Companies (Introducing revelation x)

by John E. Gamble

Book Overview

An enlightened roadmap that works for managing and retaining high value and complex client relationships. plus much more! This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0966543831
• ISBN13: 9780966543834
• Release Date: January 2001
• Publisher: Tenacity Inc.
• Length: 209 Pages
• Weight: 0.70 lbs.

Customer Reviews

A BluePrint to Customer Service!

If you're in business or customer service and have clients you truly care about, you simply have to read this book! Zero client turnover is the goal and this book points the way to constant improvement and a passion to deliver extraordinary service at all levels. It offers a proactive campaign to meeting needs and is an awesome tool. I not only recommend it but would roll it out company wide. Every job function can gain from its insight.