Communicating effectively is extremely important. Effective communication not only builds a collaborative culture; it also generates thefeeling of cooperation among the staff. The ability to listen, read bodylanguage, ask questions, and generate effective two-way communication buildstrust and prevents many staff performance problems. In addition, moresuccessful communication helps you face a wide range of requests anddemands from a variety of sources, some of which may even be conflicting.This book will not only help you to identify andunderstand your communication style. It will show you how you can improveyour communication to become a successful 21st century leader who inspiresyour staff and fosters a culture of mutual respect and learning.
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