Who Owns the Data? Using Internal Customer Relationship Management to Improve Business and IT Integration

By Frank L. Eichorn

We all know how important customer service is, every company espouses it. But how often do we think about treating our internal colleagues with the same customer service levels as our external... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1933290862
• ISBN13: 9781933290867
• Release Date: September 2005
• Publisher: Tate Publishing & Enterprises
• Length: 230 Pages
• Weight: 0.70 lbs.
• Dimensions: 9.0" x 0.5" x 6.0"

Customer Reviews

Business and IT Integration

This book gives you a complete understanding of IntCRM and provides you with the tools necessary to assess your own organization's IntCRM. Dr. Frank Eichorn walks you thru each of the five key dimensions of the IntCRM model. He even provides you with a list of survey questions. Assessing my organization was easy with Dr. Frank's help! His recommendations are excellent. We are well on our way to removing the barrier between IT and the business units! A must read.

You Can Own the Data

First, many of us do not realize that there exist a barrier between IT and business processes. Second, once you acknoledge the exclusion, then get the book; because, it helps you undestand how resolve the separation, and utilize IT as an organizational competitive advantage. Plus, the book is simple to read and understand. Well done!!

Great frameworks for business architecture

I am always looking for fresh and innovative methods for our company to help clients. Dr. Eichorn's frameworks are comprehensive, and I use them in business architecture discussions. Horizontal collaboration is my favorite section.

great buy

This is the best book I ever read in this area. The book address the critical issues of how to sucessfulluy integrate IT effort with business needs, which I am sure is a desire but struggle for many companies. Combining his many years of sucessful practical experience in manageing IT group in one of the largest finanicial institutions and his doctor research, Frank shows us how to achieve better IT and business integration. For every business execs -who want to leverage IT technogloy better to boost the bottom line and every IT manager -who want to achieve a better business and IT integration, the book is a great read. If their entire team could read and implement the ideas and notions in te book , much more efficiency and productivity will be achieved with much less money.

An introduction to IntCRM

We all know how difficult it is to manage the relations with our internal customers, as a necessary condition for Business-and-IT alignment. In his book Frank Eichorn approaches this problem in a systematic manner and introduces the concept of Internal Customer Relationship Management (IntCRM), which is also the subject of his recent doctoral research.