When the Sparks Fly: Resolving Conflicts in Your Organization

By John D. Arnold

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• Format: Hardcover
• Language: English
• ISBN: 0070025673
• ISBN13: 9780070025677
• Release Date: January 1992
• Publisher: McGraw-Hill
• Weight: 1.20 lbs.
• Dimensions: 9.5" x 0.8" x 6.5"

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Author takes a total view of organizational issues that confront companies and reduces the solution process into an understandable, practical, and systematic way to overcome problems. Arnold's years of experience implementing his techniques are specific highlights that bring life to the information. A "must" if you want to take the easier, softer road to problem resolution and positive results. Highly recommended and worth finding.