When Customers Think We Don't Care

By Richard W. Buchanan

Adopting the approach that great customer service will follow when employees can identify what is in it for them, this book outlines a step-by-step system that addresses almost all the key areas of an... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 007013863X
• ISBN13: 9780070138636
• Release Date: January 1
• Publisher: McGraw-Hill Professional
• Weight: 1.01 lbs.
• Dimensions: 8.4" x 0.9" x 5.5"