When America Does It Right: Case Studies in Service Quality

By PE Jay W. Spechler, Ph.D.

Executives from each of 56 American corporations discuss how their companies have developed and implemented programs to assure quality service. This updated edition (first was in 1988) adds a new chapter describing the concrete conclusions that can be drawn from the case studies. Member price, $39.9

• Format: Hardcover
• Language: English
• ISBN: 0898061008
• ISBN13: 9780898061000
• Release Date: January 1991
• Publisher: Inst of Industrial Engineers
• Length: 606 Pages
• Weight: 2.20 lbs.
• Dimensions: 9.3" x 1.5" x 6.3"