What's Your Golden Goldfish: The Vital Few - All Customers and Employees Are Not Created Equal

by Stan Phelps

What's Your Golden Goldfish is based on the simple premise that all customers and employees are not created equal. For most businesses, 80% of profitability is driven by the top 20% of customers and employees. These are simply your "Vital Few." The book focuses on 9 different ways to do the "little extras" to promote customer advocacy and drive employee engagement with these key stakeholders.The Golden Goldfish is the third book in the goldfish trilogy...

• Format: Paperback
• Language: English
• ISBN: 0984983821
• ISBN13: 9780984983827
• Release Date: April 2014
• Publisher: 9 Inch Marketing
• Length: 196 Pages
• Weight: 0.59 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"