Business & Investing Books > Management Books > What Managers Say, What Employees Hear: Connecting with Your Front Line (So They'll Connect with Customers)

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What Managers Say, What Employees Hear: Connect...

Edition Description

This book is a wake-up call for any executive who thinks front-line employees give a damn. In retail stores, on shop floors, and in offices around the country (and around the world), a refrain of disillusionment and distrust is being sung, and its negative effects on corporate...

Edition Details

Format:Hardcover

Language:English

ISBN:0275987035

Format: Hardcover

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*Best Available: (ex-library)

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What Managers Say, What Employees Hear: Connect...

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