What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage

By David Freemantle

Book Overview

David Freemantle is one of the world's leading experts in customer service, leadership, and business management. In this new and innovative book, Freemantle explodes the conventional wisdom that... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1857882067
• ISBN13: 9781857882063
• Release Date: October 1999
• Publisher: UNKNO
• Length: 310 Pages
• Weight: 1.04 lbs.
• Dimensions: 9.0" x 0.8" x 6.1"

Customer Reviews

One of the better books of this type

Interesting book for those wishing to improve their sales/marketing skills. Mostly common sense but presented in a postive and sensible way. I reckon that even the most confident/accomplished sales person would gain from reading this.

Making the most of potential through emotional attachment

Having just been sent a copy of David Freemantle's latest book I can totally recommend it. David uses live examples from many different companies across the world and it is one of those management books that you don't put down. Page after page of common sense combined with a real understanding of the problems that organisations are having as we approach this new age of opportunity. David explains has given many examples of organisations that can prove that by caring about people you can be incredibly successful. A great read for any leader that wants to unleash the potential of people across the business. We are all still learning and David's book leaves you with the feeling that with belief anything is possible.