Water Quality Complaint Investigator's Guide, Second Edition

By William C Lauer and William C. Lauer

Resolving customer water quality complaints is one of the most important aspects of maintaining a successful water distribution system. Complaint investigation involves not just professional water quality proficiency, but also customer relationship skills. The Water Quality Complaint Investigators Guide covers 90% of the most common complaints from consumers._x000d_
This revised edition focuses on operational practices and includes two entirely new chapters that address regulatory issues and operational practices to reduce water quality complaints. You will learn: _x000d_
_x000d_
How to avoid complaints_x000d_
How to deal with existing problems_x000d_
Most common complaints and their most common fixes_x000d_
Concrete information on how to deal with customers_x000d_
How to get to the root of the problem before having to go out to the site, which saves time and money_x000d_
The information in this book is of value to those learning how to investigate water quality complaints to veterans who may be facing new complaint situations, as well as the people who supervise them, laboratory technicians and customer service representatives._x000d_

• Format: Paperback
• Language: English
• ISBN: 1583219927
• ISBN13: 9781583219928
• Release Date: January 2014
• Publisher: American Water Works Association
• Length: 90 Pages
• Weight: 0.40 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"