The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-mail Environments

By Diane K. Kovacs

Instant messaging, email, and chat reference are already here, but have you adapted your traditional reference interview and information provision skills to these new formats?Diane K. Kovacs has... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1555705987
• ISBN13: 9781555705985
• Release Date: January 2007
• Publisher: Neal-Schuman Publishers
• Length: 132 Pages
• Weight: 0.57 lbs.
• Dimensions: 0.4" x 6.0" x 8.9"