Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas [With CDROM]

by Don Tapping, Tom Shuker, Tom Luyster, et al.

Book Overview

Bring Lean Improvements to the Administrative Areas of Your Organization Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1563272466
• ISBN13: 9781563272462
• Release Date: February 2003
• Publisher: Productivity Press
• Length: 176 Pages
• Weight: 1.21 lbs.
• Dimensions: 0.5" x 8.4" x 10.9"

Customer Reviews

Good, Solid, Lean Office Book

I found this book to be a staple for our Lean Office training. It breaks down the Lean concepts into administrative terms and does not get too technical. It's a great beginning to the Lean Office journey!

Good step-by-step recipe book for lean implementation

This book provides a practical approach for implementing lean manufacturing and what pit-falls should be avoided during the lean journey. Recommended for organizations that are beginning lean manaufacturing implementation.

Move Lean into the Office

Value Stream Management for The Lean Office provide me a basic and thorough understanding on how the Toyota Production System can be applied in an office. The authors did a good job in breaking all the Lean tools down into administrative terms. I use this book for all our Lean office projects and would highly recommend anyone attempting to implement Lean in the office to read this.

The Lean Book for Lean

What I found most beneficial in this book were the ready to use forms/worksheets/templates that I used with my lean team immediately. As a supervisor, this gives the structure for implementing lean, just what is needed, when it is needed. Lean design and very, very practical!

Value Stream Management - Great Process for Lean

This book gave me the realization that a simple process exists from world-class lean companies such as Mercedez-Benz, Wiremold, Pella, Eaton Corporation and Thedford Corporation. These authors did a great job in extracting the successfu lean implementation process into the 8 functional and easy to use steps. Great tools that can be used immediatley. . Lisa