UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service (UP! Your Service)

By Ron Kaufman

True stories of winners and losers in the quest for superior service. Who wins? Who loses? It’s up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 9810459394
• ISBN13: 9789810459390
• Release Date: May 2002
• Publisher: Kaufman Professional Services
• Length: 266 Pages
• Weight: 1.12 lbs.
• Dimensions: 8.8" x 0.5" x 6.0"